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A-Z Stadium Guide

A

ACcessibility accommodations

Toyota Stadium is committed to providing every guest with a comfortable and enjoyable experience at its facility. Toyota Stadium meets all ADA requirements. Please contact us ahead of time if you need any special accommodations. All ADA seats are located at the top of the seating bowl in sections 105-132, in row 31.

Learn about all of our ADA and Accessibility accommodations here.

Advance Ticket Sales

During major sporting events, tickets for upcoming events are sold at the Advance Ticket sales window, located on the South Box Office next to the National Soccer Hall of Fame. You can also purchase tickets in advance by calling the FC Dallas Front Office Sales Team at 1-(888) FCD-GOAL or at FCDallas.com

Alcohol policy

Alcohol may not be brought in or out of Toyota Stadium. The sale of alcoholic beverages is limited to two per customer, per purchase. All sales will cease in the 75th minute of play during FC Dallas matches. We reserve the right to refuse the sale of alcohol at our discretion.

Animals

Service animals (for example: guide dogs) are the only pets allowed in Toyota Stadium and Toyota Stadium Complex.

B

Banners/flags

Banners and flags require approval prior to being brought into Toyota Stadium. They must not be commercial, offensive or in poor taste. Banners and/or flags may not obstruct the view of any guests, stadium signage, or present any safety hazards. For safety reasons you may only attach a banner and/or flag to a bendable pipe material such as PVC. Toyota Stadium reserves the right to remove and/or confiscate any sign, banner, or flag for any reason. Toyota Stadium requires prior permission to attach any sign, banner, or flag to any railing inside the park.

Box office

The Main Box Office is located on the south side of the stadium at Toyota Stadium next to the National soccer Hall of Fame. The South Box Office is open on event days beginning four (4) hours prior to the start of the event. 

Lost or Stolen Tickets
Lost tickets may be replaced for season ticket holders by calling Customer Service at 469-365-0000 or CustomerService@FCDallas.com.

Please Note: Toyota Stadium cannot guarantee the replacement of individual tickets unless proof of purchase can be
tracked to a specific transaction.

With a state-of-the-art ticket and scanning system at Toyota Stadium, new tickets can be reprinted and the lost tickets voided. Therefore, the old tickets will be denied entry to the building. If season tickets are believed stolen, the account holder is encouraged to file a police report with his/her local law enforcement agency and provide the Box Office with a copy. 

Ticket Sales 
Tickets may be purchased at www.FCDallas.com or by calling the FC Dallas Sales Team at 1-(888) FCD-GOAL. Tickets can also be purchased at the South Box Office.
 
Box Office Hours of Operations
Box Office hours are Monday through Friday from 10AM to 4PM or four (4) hours prior to a weekend event and during all scheduled stadium events.

Will Call 
The FC Dallas Will Call window is located on the north side of the stadium at the North Box Office facing Lamar Hunt Way (Click here for a Toyota Stadium Map). You must provide your picture ID when picking up tickets at Will Call.

C

CAMERA/VIDEO EQUIPMENT

Compact cameras are permitted inside the stadium for FC Dallas soccer matches as long as the use does not interfere with the event or other guests' enjoyment of the event. No images captured at Toyota Stadium may be used for commercial purposes without the written consent of FC Dallas Soccer, LLC and its affiliates. Live streaming of any event at Toyota Stadium without prior approval is prohibited. Tripods, monopods, selfie-sticks and cameras with a lens longer than 3" (detachable or non-detachable) are prohibited inside Toyota Stadium.

Cashless Experience

All purchases, including concessions and merchandise, in Toyota Stadium will be contactless and cashless.

Changing stations

Diaper changing stations are located in all men's, women's, and family restrooms.

Clear Bag Policy

Please visit this page for more information on Toyota Stadium's clear bag policy.

Code of Conduct

All Toyota Stadium guests are expected to maintain reasonable and appropriate behavior at all times. Any behavior defying the code of conduct, as determined by facility management, can result in ejection and possible arrest. Guests who are ejected from the facility will not receive a refund for their ticket(s) or be compensated in any way. Inappropriate behavior includes, but is not limited to: 

Standing on chairs/seats
Entering a seating area without the correct ticket
Drunk and/or disorderly conduct
Fighting or challenging others to fight
Interference with the event, or participants of the event in any way
Throwing, tossing, or discharging any object within the facility, including streamers
Kicking or throwing inflated soccer balls or Frisbees
Any throwing of objects on the field, fighting, or discriminatory language qualify someone as being subject to immediate ejection
Excessive, unsolicited or unwarranted use of foul language (individual or collective) will be treated on a case by case basis with a specific warning prior to ejection
Violating Toyota Stadium rules, regulations, or policies
Violating any local, state, or federal laws

Toyota Stadium management reserves the right to deny entry of any guest displaying inappropriate behavior, as determined by facility/event management. 

Attending an event at Toyota Stadium should be an enjoyable and safe experience for everyone. It is our goal to avoid ejections or arrests. However, it is of primary importance that each guest is afforded an enjoyable experience while in attendance. Therefore, a code of conduct will be enforced that emphasizes good sportsmanship and generally accepted standards of behavior. Season ticket holders and suite holders are responsible for the actions of their guests and are subject to cancellation of tickets.

D

Designated Drivers / Rideshare

The primary designated rideshare zone (Uber, Lyft) is located along World Cup Way on the northwest side of the stadium complex. Drivers are directed to drop off and pick up near the North Gate entrance to keep main traffic lanes clear.

Diaper changing stations

Diaper changing stations are located in all men's, women's, and family restrooms.

Directions & Parking

Visit our dedicated Parking & Directions Page for more information.

DIgital ticketing / mobile entry

All tickets for events at Toyota Stadium are 100% digital and managed through the AXS App or the FC Dallas App.
Screenshots or printed PDFs are not accepted at the turnstiles due to dynamic barcode security. Guests are strongly encouraged to transfer tickets to their party and add their mobile passes to Apple Wallet or Google Wallet prior to approaching the gates to speed up entry.

DISabled services

See our dedicated ADA & Accessibility Page for more information.

Can't find what you need?

Please contact customerservice@FCDallas.com

F

First Aid

If you require medical assistance within the stadium, please contact the nearest Toyota Stadium employee or proceed to the First Aid station located in the Northeast building next to the FC Dallas Team Shop behind section 133.

G

Gates Open

For FC Dallas regular season matches, gates will open 90 minutes prior to the event’s start time for ticket holders. Gates will open at various times for other events at Toyota Stadium such as concerts and football games.

Please check with Toyota Stadium on Twitter, Facebook or Instagram for the latest information contact or GuestService@FCDallas.com for all other opening times.

Entry Gates
Designated Entry Gates for fans attending FC Dallas matches at Toyota Stadium for the remainder of planned renovations will be the South and East-side entries. North and West-side entries are closed for stadium renovations.

M

Marketing/Sponsorships/Pamphlets

No unapproved marketing will be allowed on Toyota Stadium property. All cases are subject to review and decision by facility/event management. If your company or organization is interested in advertising, marketing or sampling product at Toyota Stadium, call 469-365-0128 or email MJannetta@FCDallas.com for sponsorship pricing options.

P

Parking

For FC Dallas event, Toyota Stadium parking lots normally open 3 hours prior to kickoff. Parking for FC Dallas matches at Toyota Stadium is complimentary for Season Ticket Members.

Prohibited Items

Aerosol cans or pressurized containers, including, but not limited to air horns, sun screen, bug spray, silly string, hairspray, etc.
Selfie sticks
Remote controlled aircraft or unmanned aircraft systems – prohibited in stadium and surrounding stadium property
Balloons, beach balls and Frisbees, without prior approval
Banners larger than 3 feet tall by 5 feet wide, unless approved by FC Dallas
Bicycle and motorcycle helmets are prohibited from all seating sections and concourse areasBikes, inline and roller skates, skateboard, scooters
Chains, studded bracelets, etc.
Chewing tobacco
Clothing or items with offensive language or any other item deemed inappropriate by Toyota Stadium
Coolers and ice chests
Flammable liquids
Flares, pyrotechnics, incendiary devices, smoke bombs, sparklers, fireworks of any kind, and unauthorized smoke are prohibited inside the stadium, Toyota Soccer Center, and the surrounding area.
Illegal drugs, other illegal substances or harmful chemicals
Inflatable objects
Laser pointers and laser pens
Noisemakers: air horns, boom boxes, whistles, or any other item deemed as a prohibited noisemakers by FC Dallas
Masks or any other implement that masks a person’s face, making it difficult/impossible to identify. There is an age restriction on MLS-licensed masks, which are sold in the FC Dallas Team Store. Only children 13 or younger may wear the masks.
Glass or plastic liquid containers of any kind
Missile/projectile like objects
Outside food & beverage of any kind
Pamphlets, handouts, advertisements, flyers, etc. unapproved by Toyota Stadium management
Poles and/or rods, unless they are used for an approved sign (for example: Supporters’ Groups TIFO)
Portable heaters
Seat cushions with bags
Smoking in restrooms, seating areas, concourses, suites, clubs, etc. Smoking is only permitted in designated areas
Soccer balls
Streamers of any kind
Umbrellas. Guests are encouraged to bring raincoats, pullovers or ponchos
Weapons of any kind
Hoverboards
Any other item deemed to be inappropriate or dangerous by Toyota Stadium management

R

Re-entry

There is an exception for safety reasons due to inclement weather where fans may seek safety in their vehicles. Outside of this, there is no re-entry into Toyota Stadium once exited.

Resale of tickets

It is unlawful for any person to resell or offer to resell a ticket to an event in any city right-of-way, city property or property owned, leased, or managed by the event sponsor. All violators will be prosecuted to the fullest extent of the law.

S

Smoking

Smoking is not permitted in the stadium seating areas or along the railing overlooking the seating bowl, clubs, suites or restrooms. The designated smoking areas are located on each of the four concourses, just inside the stadium gates.

Strollers

Strollers are permitted for younger children. As a safety measure, we ask that you check the stroller at Guest Services located above Section 133 which will be open from up to 30 minutes following the conclusion of an event.

T

Tailgating

Pre-Match tailgating is permitted if conducted in a safe and respectful manner and does not disrupt other fans, interfere with normal parking procedures or extend into additional spaces. Outside food companies are not permitted to deliver catering orders for tailgate activities. No open flame grills allowed.

Tours

Tours of Toyota Stadium may be arranged by contacting GroupEvents@FCDallas.com.

Tickets to the National Soccer Hall of Fame may be purchased at NationalSoccerHoF.com.

W

Wifi

Toyota Stadium and Soccer Complex provide up to four hours of complimentary WiFi, brought to you by Spectrum, to all guests throughout the complex. To access WiFi on property, please select ToyotaStadiumWiFi and follow the prompts to gain access to the network.

Same Passion, Same Fans. New, Elevated Experience.